Frequently Asked Questions
NDIS Information
General NDIS Information
What is the NDIS and who is eligible?
The NDIS (National Disability Insurance Scheme) provides funding for supports and services to Australians with permanent and significant disabilities. Eligibility depends on age, residency, and the impact of your disability on daily life.
How do I apply for NDIS funding?
You can apply by contacting the NDIS directly or through your local NDIS office. ACHIEVE can assist you in preparing the necessary documentation.
How long does it take to get an NDIS plan?
Processing times vary, but typically it can take a few weeks from application to plan approval. ACHIEVE can support you during this process.
What supports can the NDIS fund?
The NDIS can fund services such as personal care, support workers, therapy, equipment, home modifications, social and community participation, and capacity-building programs.
How often can I review or update my plan?
NDIS plans are typically reviewed every 12 months or sooner if your needs change. ACHIEVE can assist with requesting a plan review.
Can I appeal an NDIS decision?
Yes, you can request a review of the decision through the NDIS or seek guidance from your support coordinator.
Can NDIS help with one-off items like wheelchairs or home modifications?
Yes, the NDIS can fund specific equipment or modifications if they are considered reasonable and necessary to support your goals.
Costs & Funding
Are there any out-of-pocket costs?
All costs are covered by your NDIS plan if the service is approved. Out-of-pocket costs only occur for optional services outside the plan.
Can I use ACHIEVE under self-managed or NDIA-managed plans?
Yes, we can provide services under all types of NDIS plan management.
Do you help with Centrepay arrangements?
Yes, we can assist with Centrepay setup and ongoing payments.
Support Coordination & Planning
What is a Support Coordinator and how can they help me?
A Support Coordinator helps you understand your NDIS plan, connect with providers, manage budgets, and achieve your goals.
How do I choose a support worker through ACHIEVE?
You can request staff based on your preferences. ACHIEVE ensures all staff are trained, qualified, and matched to your needs.
Can ACHIEVE help with budgeting or managing NDIS funds?
Yes, our team can assist you with plan management, tracking spending, and ensuring funds are used effectively.
Do you help coordinate multiple service providers?
Yes, we ensure your supports work together and communicate with external providers when needed.
Can ACHIEVE help me prepare for my NDIS plan review?
Yes, we can provide reports, goal progress updates, and support evidence for your plan review.
Eligibility & Access
Can people over 65 access services through NDIS?
Generally, NDIS is for people under 65, but eligibility may vary. ACHIEVE can advise on alternative aged care supports.
Can children access ACHIEVE services through NDIS?
Yes, children with NDIS plans can access appropriate support services through ACHIEVE.
Plan Management
What is the difference between self-managed and plan-managed funding?
Self-managed means you control your funds; plan-managed uses a registered provider; NDIA-managed is managed by the NDIS. ACHIEVE can support all options.
Can ACHIEVE help track my spending?
Yes, we provide clear statements and assist with budgeting within your NDIS plan.
ACHIEVE Information
Getting Started
How do I start receiving support?
Contact ACHIEVE to schedule an initial consultation and assessment. We will help you complete documentation and match you with appropriate support.
Can I trial services before committing?
Yes, trial sessions can be arranged to ensure the service meets your needs.
ACHIEVE Services
What services does ACHIEVE offer?
ACHIEVE provides in-home support, community participation, personal care, respite, therapy support, capacity-building programs, and life-skills training tailored to your individual needs.
Do you provide both in-home and community-based support?
Yes, our services are available at home, in the community, and for social or recreational activities.
Can ACHIEVE support me with school, work, or training?
Yes, we provide support to help participants attend school, access training, and develop skills for employment or volunteering.
Do you offer respite care or short-term support?
Yes, ACHIEVE provides respite services for participants and their families to ensure ongoing support and wellbeing.
Are your services tailored to individual needs?
Absolutely. Each participant has a personalised support plan based on their NDIS goals and preferences.
How can I arrange a trial session or initial assessment?
Contact us through our website or by phone to schedule a consultation or trial session.
Daily Living & In-Home Supports
Can ACHIEVE assist with personal care, showering, or dressing?
Yes, we provide support for personal care in a safe, respectful, and dignified manner.
Do you help with meal preparation and grocery shopping?
Yes, we can help plan and prepare meals, shop for groceries, and support healthy eating habits.
Can staff supervise or administer medication?
Yes, ACHIEVE staff can support medication administration in accordance with your plan and safety guidelines.
Do you provide help with cleaning or household chores?
Yes, we can support with household tasks to help maintain a safe and comfortable home environment.
Can I request specific staff for certain shifts or tasks?
Yes, where possible, you can request preferred staff to support continuity of care.
Community & Social Participation
Can ACHIEVE help me attend social events or community programs?
Yes, we can provide support to attend events, classes, clubs, and recreational activities.
Do you provide transport or travel support?
Yes, our team can assist with transport and accompany participants as needed.
Can ACHIEVE support me in developing friendships or social skills?
Yes, our programs include social skills training, mentoring, and opportunities for connection.
Are group activities available for people with similar interests?
Yes, we organise group activities tailored to participants’ hobbies and interests.
Can I choose which activities I want to participate in?
Absolutely, participants are encouraged to choose activities that align with their goals and preferences.
Health & Wellbeing
Can ACHIEVE support me with health or medical appointments?
Yes, we can provide transport, reminders, and support to attend appointments.
How do you support participants with mental health challenges?
Our trained staff provide guidance, emotional support, and work with allied health professionals to ensure mental wellbeing.
Are staff trained in positive behaviour support?
Yes, all staff receive training in behaviour support strategies, de-escalation, and crisis management.
Can you help manage chronic health conditions or complex care needs?
Yes, we can assist with care coordination, monitoring, and liaising with healthcare providers.
Do you provide therapy or allied health supports?
We can connect participants with allied health services such as occupational therapy, speech therapy, or physiotherapy.
Training & Capacity Building
Does ACHIEVE provide life skills training?
Yes, we offer programs to develop independence in cooking, budgeting, hygiene, social skills, and more.
Transport & Outings
Can ACHIEVE provide transport?
Yes, we support participants to attend appointments, activities, and social events safely.
Can staff accompany me on outings?
Yes, staff can provide direct support during all community activities.
Specialised Supports
Do you support participants with autism, intellectual disability, or complex needs?
Yes, our trained staff provide tailored supports for a wide range of disabilities and complex needs.
Are staff trained in crisis intervention?
Yes, all staff complete training in positive behaviour support, de-escalation, and emergency management.
General FAQs
Rights, Safety & Feedback
How does ACHIEVE ensure my rights are respected?
We follow the NDIS Code of Conduct, promoting dignity, privacy, and choice for all participants.
What do I do if I have a complaint?
You can raise a concern directly with your support worker, manager, or via our formal complaints process.
How is my privacy protected?
All personal information is stored securely and shared only with relevant staff or agencies with your consent.
How do you ensure participant safety?
Staff are trained in safeguarding, risk assessment, first aid, and emergency procedures.
Transition & Life Changes
Can ACHIEVE support school-to-adult transitions?
Yes, we provide mentoring, skill-building, and community participation to support independence.
Can ACHIEVE support employment or volunteering opportunities?
Yes, we help participants explore options and develop workplace skills.
Support Staff & Continuity
Can I request specific support workers?
Yes, we try to match participants with staff who best suit their needs and preferences.
How is continuity of support ensured?
We maintain consistent staffing, handover notes, and ongoing communication with participants and families.
Crisis & Emergency Support
What support is available in an emergency?
Staff are trained in first aid, crisis response, and contacting emergency services if required.
Can ACHIEVE assist during hospital stays?
Yes, we coordinate supports and help participants transition safely home.
COVID-19 & Safety
How does ACHIEVE ensure safety during COVID-19?
Staff follow health guidelines, maintain hygiene protocols, and ensure safe delivery of in-home and community supports.
Documentation & Reporting
Will I receive progress reports?
Yes, participants receive regular updates on their support, goal progress, and outcomes.
Communication & Accessibility
Can I access information in alternative formats?
Yes, we provide materials in easy read, large print, audio, and other accessible formats.
Are interpreters or translation services available?
Yes, we can arrange interpreters to ensure clear communication for all participants.
